Website “Suspiros Patisserie”
At the address www.suspirospatisserie.com, henceforth: “the website”.
1.Overall
1.1 The terms of use will apply to any use of the website and/or orders and purchases made through it. Browsing the website and/or placing orders and purchases through it and/or any other use of the website (hereinafter: “the use of the website”) confirms the consent of the user or navigator (hereinafter : “the user”) to these terms of use. The user declares and confirms that he has read the terms of use and that he knows them and agrees with them. If the user does not agree with the terms or part of them, please do not use this site.
1.2 The user accepts that all the data that he provided during registration on the website and/or derived from his activity on the website, including the information and data collected about the user during the use and navigation of the website, may be stored in the company database. Registration on the website and/or its use implies the user’s approval to store the information and make any use of it, in accordance with the law.
1.3 What is established in these terms of use refers equally to members of both genders, and the use of masculine language is only for convenience.
1.4 The company reserves the right to update the website, its contents, the regulations, the conditions of use, without prior notice. It is your responsibility to check from time to time, and in particular before placing orders through the Website, whether there have been any changes and whether these changes are relevant to you. Any update will be valid from the date of its publication on the website. It is clarified that the users of the website and/or those who place orders through it will not have any claim and/or claim regarding said update or change.
- Use of the website
2.1 The use of the website is only permitted to users who are adults (over 18 years of age) and qualified to take legally binding actions (if the user is a minor or does not have the right to take legal action without the permission of a guardian, your use of the website will be deemed to have received the permission of the guardian), or to a corporation legally constituted and registered in Israel, wishing to purchase Products for private, non-wholesale consumption.
2.2 The website management reserves the right not to allow certain users to place an order or any action through the website, as well as block users and/or services and/or not accept orders and/or cancel them at any time, at its sole discretion.
2.3 Users declare that the personal data they send to the website is correct, accurate, current and complete. It is absolutely forbidden to use the personal data of another person and/or impersonate another person.
- Services on the Website
3.1 There may be cases where some of the products on the Website are not available for purchase. You should check the characteristics of the products you wish to purchase before placing the order, and make sure that the product is what you are looking for (including the components of the product, if you are allergic to a specific ingredient). Write us 054-801-3327. For queries, questions, comments or clarifications about the website, please contact us at sales@suspirospatisserie.com and we will reply as soon as possible. Our opening hours are from 9:30 a.m. to 6:00 p.m., Sunday to Thursday.
3.2 The images on the website are for illustrative purposes only. There may be a difference between the appearance of the product on the website and its appearance in reality.
- Orders on the website
4.1 Orders on the website require a registration and/or login procedure, and the requested data: name, address, email address, telephone number, etc.
4.2 You can access the online store to consult some of our products and prices. To confirm your order and pay, you must contact us by Whatsapp 054-801-3327. To request a quote for other products (such as cakes with sugar dough, personalized) you must request by WhatsApp.
4.3 The prices published on the website include VAT. Product prices do not include shipping costs, which will be added to the final price of the order.
- Instructions for the delivery of the products
5.1 The coordination of product deliveries will be made in writing, by email or WhatsApp.
5.2 You could to pick up the order, at a specified date and time. For delivery: The products will only be delivered in some areas defined by the company. The price will be determined according to the delivery address. The company does not undertake to deliver products outside the delivery áreas, or related to security issues.
5.3 Shipping Certificate. The products will be delivered with the corresponding invoice for the purchase made. The inspection of the shipment, including the adjustment of the products supplied to the order, is the sole responsibility of the customer. The acceptance of the shipment by the customer constitutes a total and irrevocable waiver of claims, demands and claims by the customer in relation to inconsistencies between the products actually supplied and the order.
5.4 The delivery of the products requires confirmation of full payment by the company
5.5 It is clarified that the payer must be present at the time of delivery, at the agreed address, and/or be sure that there is a person over 18 years of age who can receive the shipment. If there is no person at the shipping address who can accept the order, it will be returned to the company and you must manage the collection of the order at the company’s address, up to half an hour before the end of the company’s activity. It is clarified that in this case the customer will pay the cost of the order and the shipping costs in full. The company will not be responsible for any resulting damage and/or loss.
- Our products on the website
6.1 Product images on the website are for illustrative purposes only. There may be changes between the products displayed on the website and the final products received.
6.2 The company reserves the right to replace and/or change the variety of products displayed on the website, without prior notice and at its sole discretion.
6.3 The client must notify the company of any special sensitivity regarding food components.
- Change and cancellation of orders
7.1 The policy of returning products, canceling and/or changing the order of products is subject to the provisions of the Department of Consumer Protection, 1981 (Consumer Protection Law”) and its regulations.
7.2 It is not possible to return and/or cancel the order of food products and/or products that were specially prepared, according to the ordering party’s request.
7.3 Cancellations and changes:
“Order” – an order placed through the website, WhatsApp or social networks. “Delivery date” – the agreed date, as the case may be “Total cost of the order” – unless otherwise indicated, including shipping costs where appropriate. “Working day” – Sunday, Monday, Tuesday, Wednesday and Thursday, except holidays.
7.3.1 The cancellation of an order from 14 business days before the agreed delivery date, will be charged for the amount of 25% of the total value of the order.
7.3.2 The cancellation of an order, between 14 days and 7 business days before the delivery date, will be charged for the amount of 50% of the total value of the order.
7.3.3 The cancellation of an order from 7 business days prior to the established delivery date, will be charged with the full amount of the order (100%).
8 Limitation of liability
8.1 The service on the website is provided as is (AS IS) and the user will not have any claim or demand in relation to the characteristics of the service, its characteristics, its limitations or its suitability for its needs and requirements.
8.2 Links to other websites may appear on the Website and/or third party advertisements may appear. These websites and/or advertisements are not under the control of the company and we have no responsibility for the content that appears on them. The company will not bear any responsibility for it.
8.3 The company makes efforts to maintain the integrity and activity of the website. The company does not guarantee that the service on the website will not be interrupted, will be provided as usual without interruptions, breakdowns or malfunctions, including malfunctions in hardware, software or communication lines, and will not be responsible for any due to said malfunction. and/or interruptions.
8.4 The company will not bear any damage caused to the customer due to an error and/or omission on its part, including an error in entering personal data, ordering the products, entering an address for the delivery of the products, and the like.
8.5 We do not guarantee at all that the information provided by the client will not be disclosed, in the event of an attack on the website’s systems or servers. Users agree that the company shall have no liability for the disclosure of information in any case of hacking into the website’s systems or its servers. Users waive any claim or action against the Site for this reason
- Intellectual Property
9.1 All intellectual property rights in the website, including databases, graphic design of the website, its address, images, products and more, are the exclusive property of the company.
9.2 The user agrees not to make any illegal use of the site, as well as any use that is contrary to the terms of use, including use that may cause damage or the closure of the site. It is illegal and prohibited to copy, reproduce, distribute, market or translate the information on our website.
9.3 Users do not have any rights to the site and/or copyrights. You have the right to use the services of the website only.
9.4 The company will have the right to suspend or block access to purchase and/or navigation, temporarily or permanently, of users whose behavior is inappropriate or not in accordance with these terms and/or that damages the intellectual property of the company or of a third party and/or that impairs the proper functioning of the company’s website or computer system and/or in accordance with any law.
9.5 The company will not be responsible for damages caused by the violation of any intellectual property rights.
10 various
10.1 The privacy policy is published on our website.
10.2 It is clarified that whenever the client chooses to join the company’s mailing list and chooses to provide an email address and/or a mobile phone number, this will be the user’s consent to receive messages and marketing material that it distributes the company. and/or will distribute in the future, among other things, regarding the promotions, discounts and exclusive benefits granted, through email messages that will be sent directly to the user’s mobile device, and for this purpose they will be included in the distribution list. of the company.
10.3 These terms of use and any dispute related to them shall be construed in accordance with the laws of the State of Israel and the sole and exclusive jurisdiction to discuss any dispute arising out of or related to them or the use of the website shall refer to the court jurisdiction, as the case may be, in Tel Aviv.
